Last updated: May 5, 2025

This Privacy Policy describes how AndaVida (hereinafter, the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on andavida.es (hereinafter, the "Site"), or otherwise communicate with us regarding the Site (collectively referred to as, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" is used to refer to information that identifies or describes you individually, as well as information that can be linked or associated with you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly from You

Information you submit to us directly through our Services may include the following:

• Contact details: including your name, address, phone number, and email.
• Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: including your username, password, security questions, and other information used for account security purposes.
• Customer support information: including information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this data; however, this may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment for your orders and provide the products or services you have requested, and thus fulfill our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.

Use of Your Personal Information

• Provision of services and products. We use your personal information to provide you with the Services and thereby fulfill our contract with you, which includes processing your payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and administering your account, arranging shipping, facilitating returns or exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In this case, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications by email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on both our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) of the GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and for other customers, in accordance with Art. 6(1)(f) of the GDPR.
• Communications and service improvement. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to be able to respond to you, provide effective services, and maintain our commercial relationship with you in accordance with Art. 6(1)(f) of the GDPR.

Cookies

As with many other websites, our Site also uses cookies. For specific information about the Cookies we use related to the operation of our store with Shopify, please refer to https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), as well as to perform reporting and analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionalities, to function incorrectly or become unavailable. Furthermore, blocking Cookies may not completely prevent information sharing with third parties, such as our advertising partners.

Disclosure of Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual compliance purposes, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data reporting and analytics, customer support services, cloud storage, fulfillment, and shipping).
• With business and marketing partners to display advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you indicate, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest to operate a successful business.
• In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, the rights of our users, and others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in "Collection and Use of Your Personal Information" and "Disclosure of Your Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and order and account-specific information. Commercial information, such as order details, purchase information, and customer support information. Internet or other similar network activity, such as usage data. Geolocation data, such as locations determined by an IP address or other technical measures.	Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data reporting and analytics providers). Business and marketing partners. Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities as set out below.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated sites or sites not under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee or are responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on external social media platforms, may also be visible to other users of the Services and/or users of such external platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, in itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (with these terms understood as defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Furthermore, information you submit to us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

The retention period for your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, such rights are not absolute and may apply only in certain circumstances, which may allow us to refuse your request in certain cases and as permitted by law.

• Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details related to the ways we use and share your information.
• Right of deletion: You may have the right to request the deletion of the personal information we hold about you.
• Right of correction: You may have the right to request the correction of inaccurate personal information we hold about you.
• Right of portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of the sale, sharing, or targeted advertising: You may have the right to request that we do not "sell" or "share" your personal information or to opt out of processing your personal information for "targeted advertising" purposes, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, this will be treated as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
• Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
• Withdrawal of consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw such consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you can respond directly to our denial.
• Management of communication preferences: We may send you promotional emails, and you can unsubscribe at any time through the unsubscribe option available in the emails we send. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

Please note that exercising any of these rights will not result in any form of discrimination from our end. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide proof that you have authorized such agent to act on your behalf. Additionally, we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with the relevant local data protection authority. For the EEA, you can find a list of the data protection supervisory authorities here.

International Users

Please note that we may transfer, store, and process your personal information outside of the country where you live. Your personal information will also be processed by staff and third-party service providers and partners in such countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent UK authority, as appropriate, unless the data transfer is to countries that provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call us by phone, send an email to info@andavida.es, or contact us at Calle Guadalhorce 1, 29120 Alhaurín el Grande, Spain (BROOF S.L.).

For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.